Kalos Mobile Application Privacy Policy

1. Information We Collect

Personal Information You Provide

• Account credentials (username, password, employee ID)
• Contact details (name, email, phone number)
• Service-related information (job details, customer information, service notes)
• Photos and documents uploaded through the App
• Time tracking and job completion data

Automatically Collected Information

Location Data:

• Precise Location: When you grant permission, we collect real-time GPS coordinates and precise geolocation data from your device.
• Approximate Location: We may derive approximate location from IP address or network information.
• Background Location: If enabled, the App may collect location data even when not actively in use for features such as automated time tracking, job assignment, and mileage calculation.

Device Information:

• Device type, model, and manufacturer
• Operating system and version
• Unique device identifiers (IMEI, MEID, device ID)
• Mobile network information
• Device settings and preferences

App Usage Data:

• Features accessed and actions performed
• Session duration and frequency of use
• Crash reports and performance data
• In-app navigation patterns

Camera and Media Access:

• Photos and videos captured through the App for job documentation
• Access to device photo library when you choose to upload existing media

Other Permissions:

• Calendar: To schedule appointments and sync job schedules
• Contacts: To access customer information (with permission)
• Notifications: To send push notifications about jobs, updates, and messages
• Storage: To save and access documents, photos, and cached data locally

2. How We Use Location Data

We collect and use location information for the following purposes:

• Service Dispatch & Navigation: Assign technicians to nearby service calls and provide turn-by-turn directions to job sites
• Time Tracking: Automatically clock in/out when arriving at or leaving job locations
• Mileage Calculation: Track travel distance for reimbursement and business expense reporting
• Job Verification: Confirm that services are performed at the correct service address
• Workforce Management: Optimize routing and scheduling based on technician locations
• Safety & Emergency Response: Locate field personnel in case of emergencies
• Analytics: Analyze service area coverage and operational efficiency

You can control location permissions through your device settings. Note: Disabling location services may limit or prevent access to certain App features essential for your work duties.

3. How We Use Other Information

We use collected information to:

• Facilitate job scheduling, dispatching, and completion
• Enable communication between technicians, dispatchers, and customers
• Process and track work orders, invoices, and payments
• Maintain time and attendance records
• Provide technical support and troubleshooting
• Improve App functionality, performance, and user experience
• Generate business analytics and operational reports
• Ensure compliance with company policies and legal obligations
• Protect against fraud, unauthorized access, and security threats

4. Push Notifications

The App may send push notifications including:

• New job assignments and updates
• Schedule changes and reminders
• Messages from dispatchers or customers
• System alerts and important announcements

You can disable push notifications through your device settings at any time.

5. Data Sharing and Disclosure

We may share App information with:

• Company Personnel: Managers, dispatchers, and authorized staff for business operations
• Service Providers: Cloud hosting, analytics platforms, mapping services, and IT support
• Customers: Service documentation, photos, and completion reports as part of service delivery
• Legal Authorities: As required by law, regulation, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Third-Party Services: The App uses the following third-party services that may collect information:

• Google Maps Platform (for mapping and navigation)

6. Data Retention

We retain App data for as long as:

• You maintain an active account or employment relationship
• Necessary for business operations and legal compliance
• Required by employment law, tax regulations, or contractual obligations

Location history and tracking data are typically retained for 2 years unless legally required otherwise.

7. Data Security

We implement technical, administrative, and physical safeguards including:

• Encrypted data transmission (SSL/TLS)
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

8. Your Rights and Choices

Location Permissions:

• You can enable or disable location access through your device settings: Settings > Apps > Kalos > Permissions > Location
• You can choose between "Allow all the time," "Allow only while using the app," or "Deny"

Other Controls:

• Manage notification preferences in device settings
• Access, correct, or request deletion of your personal information by contacting privacy@kalosflorida.com
• Opt out of non-essential data collection where technically feasible

Note: As this App is provided for employment purposes, certain data collection may be required for job performance. Disabling required permissions may affect your ability to perform work duties.

9. Children's Privacy

The App is intended for use by Kalos employees and authorized personnel only. It is not directed to individuals under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Mobile Application Privacy Policy periodically. Updates will be posted within the App and indicated by a revised "Last Updated" date. Continued use after updates constitutes acceptance of the revised Policy.